Support Policy
At Insight Dev Tech, we are committed to providing exceptional IT support to ensure your business operations run smoothly. This support policy outlines the scope of services, response times, and the methods through which our clients can access assistance. Our goal is to deliver timely and effective solutions to any technical challenges you may encounter.
Scope of Support
Our support services cover a wide range of IT needs, including but not limited to:
Support Channels
We offer multiple channels to access our support services, ensuring that help is always available when you need it
We offer multiple channels to access our support services, ensuring that help is always available when you need it
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Support Availability
- Standard Support Hours: Monday to Friday, 9:00 AM - 6:00 PM
- Extended Support: Available for clients with a Premium Support Plan.
- 24/7 Emergency Support: For critical issues affecting your operations, our emergency support line is available at all times.
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2010
Founded
